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Curriculum                 Vitaea

Professional Skills

  • Strong leadership skills, ability to foster and liaise partnerships internally and externally

  • Proven ability to lead a large team, delegate tasks and mediate team conflicts.

  • Able to adapt to changing environments and balance duties with competing priorities effectively.

  • Well organized with excellent communication skills, oral and written.

  • Able to assume responsibility and possesses problem solving determination in intense environments.

  • Able to mentor and coach individuals resulting in powerful change agents

JULIa vanderheul

Employment History

Program Director – Transitional Age Youth Program                                                October 2014 – Present 

LOFT Community Services

  • Plans, develops and implements the program’s content, scope, priorities and deliverables, ensuring the incorporation of corporate ideals, policies, procedures and funder expectations.

  • Ensures the continuous operation of the program’s several residences on a 24 hour, 7 days a week basis; establishes operational parameters, staffing models, fiscal and service quality policies, procedures and standards; ensures adequate staff coverage at all times; monitors and ensures program compliance with licensing and funder requirements, employment legislation, safety codes and organizational operating principles

  • Advocates on behalf of the consumer group within the community; represents LOFT and promotes the program and organization through public speaking engagements, liaison with other community and government agencies or institutions; participates on community meetings, social planning forums, projects, task forces or steering committees related to the work of the program to develop new projects, keep abreast of new initiatives or issues and to assess community needs, produces and distributes program information.

  • Provides financial information/estimates as to program and salary requirements, determines spending priorities, monitors and approves expenditures according to approved budgetary allocations; establishes/implements local fiscal control practices; reviews monthly financial statements, salary costs, petty cash and staff travel claims.

  • Supervises 25 staff and provides team leadership to establish a healthy supportive working environment consistent with LOFT’s operating principles; acts as a resource, resolves day-to-day issues, encourages staff to participate on issues related to program operation; determines staffing levels, job content, workload priorities and schedules; delegates responsibilities; recommends the selection, hiring or dismissal of staff, awards merit increases, promotions, conducts performance reviews, identifies training/orientation needs.

  • Provides direct service to consumers, including on-call backup to staff, crisis intervention and counselling; identifies or cultivates new sources of funding, liaises with funders, assists with preparation of funding proposals; advises other Directors on the ongoing operation and direction of the program, determines the impact of changes within immediate community on the program; provides regular reports to senior management; provides other related assistance as required.

Program Director – Street Outreach Services                                                 February 2011 – October 2012

LOFT Community Services

  • Responsible for dissolving the program while maintaining service delivery

  • Assist with linking clients to appropriate services

  • Provide bi-weekly supervision and complete performance appraisals

  • Responsible for motivating a staff team while dealing with grief and closure

  • Responsible for maintenance of the building, inventory and distribution of contents

  • Complete final reports to the various funding agencies

  • Accountability for following policy and procedures

  • Maintain professional relationships with community partners and organizations

  • Respond to emergency situations involving clients/staff

  • Demonstrate leadership skills including conflict resolution and crisis management

  • Engage in a self-reflective and collaborative practice that is compassionate and incorporates principles of anti-oppression and equity in responding to service and team needs

Coordinator for Transitional Aged Youth Program                                        June 2010 – February 2011     

Wilkinson Housing and Support Services, LOFT Community Services

  • Being involved in intake and assessing the individuals referred to the Wilkinson Housing Program;

  • Liaising and acting as the main linkage with other service providers as needed;

  • Establishing and maintaining a housing referral network specifically geared to meet the needs of transitional age youth;

  • Providing direction and support to Wilkinson staff involved in direct service delivery;

  • Scheduling completion of payroll and attendance, assigning duties for staff who are supervised;

  • Documenting LOFT’s transitional age youth services, procedures, data, etc.

  • Maintaining a general awareness of the daily activities in the program, identifying staffing issues;

  • For their case management clients, establishing and maintaining a support network of social, family, medical and psychiatric community links and resources; advocating on their behalf in navigating the social services and health care systems to ensure accessibility and availability of services;

  • Mediating issues or conflicts between residents, staff and neighbors in the Wilkinson Housing units; following-up on issues with residents to ensure resolution.

Case Manager/Field Supervisor                                                                 September 2006 – June 2010               

Street Outreach Services, LOFT Community Services      


  • Case managed 40-50 youth and provided counselling and referrals.

  • Responsible for co-interviewing and orientation of new employees and placement students.

  • Completed evaluations for students, and submitted to the Universities/Colleges.

  • Completed bi-yearly report to Ministry of Health/Aids Bureau and submitted proposals for yearly funding.

  • Engaged in outreach with partnering agencies for the “Safer Sex Stroll Project”.

  • Completed the Admission Discharge and Assessment Tools training

  • Advocated in court hearings and completed discharge planning for those involved in the justice system.

  • Aided senior management on future planning, strategic directions and improvement of program delivery

Outreach Worker/Counsellor/Peer HIV/AIDS Coordinator                   September 2004 – September 2006                

Street Outreach Services, LOFT Community Services                                               


  • Provided outreach on the street by engaging with youth to distribute HIV/AIDS information, condoms etc., facilitated referrals and advocacy, and provided the bridge to SOS office services.

  • Completed all required statistical and client related recording in the prescribed time frame.

  • Provided information, crisis and supportive counselling, advocacy and referrals for youth.

  • Provided office intake interviews, holistic assessment and supporting documentation.

  • Responsible for the hiring, training and weekly meetings for the peer HIV/AIDS educators.

  • Engaged in bi-monthly presentations and sexual health education

  • Participated in intra and inter agency committees


Lead Six Sigma Yellow Belt                                                     City of Toronto                                                                                                                                                                                                                                                      

Registered with the Ontario College of Social work                                                                                 City of Toronto 



Toronto Developmental Capacity and Management Building Series                                                City of Toronto                                                                                                                                                                                                                                                       (September 2010)


Admission Discharge and Assessment Tools Training                                      Centre for Addiction and Mental Health

                                                                                                                                                 (January 2006 – April 2006)


Human Service Counselling Program                                                                                    George Brown College

  • Major in Addictions and Minor in Mental Health                                                (September 2002 – April 2004)

  • Certified Life Skills Coach

  • Graduated with academic honors

(September 2010)

(September 2010)

Additional Achievements

  • Winner of the 2016 Transformative Change Award – Edgewest Health Care for Youth (2016)

  • Winner of Eva’s Initiatives Award for Significant Impact toward ending youth homelessness (2015)

  • High Impact Management Training Course (2015)

  • Appreciative Inquiry Training (2015)

  • Completed First Aid and CPR course /Life Saving Society (September 2015)

  • Certificate of Excellence and Exemplary Performance -4th Year BSW Field Instructor (May 2011)

  • Concurrent Disorder Training with the Fred Victor Centre (October 2010 – February 2011)

  • Navigating Stress, Caring for Oneself While Serving Others – Gabor Mate – Hincks-Dellcrest (2010)

  • Membership with the Ontario College of Social Work & Social Service Workers (in progress)

  • Represented LOFT Community Services at the 2008 International AIDS Conference in Mexico City (August 2008)

  • Completed Effective Supervisory Skills Training/ Toronto Hostels Training Centre(March 2008)



                       References available upon request

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